Frequently Asked Questions

We hope that your experience with FaceTreats is as effortless as possible, however, we do acknowledge that questions may arise. Send us an email at support@facetreats.com. We will get back to you with the response as fast as possible.

FaceTreats is an online store specializing in all-natural men's beard and skin care products. Our product line includes Beard Balm, Beard Butter, Beard Oil, Beard Soap, and grooming tools like the Beard Comb.

Yes, at FaceTreats, we are committed to using only the finest natural ingredients in our products. Our formulations are free from harsh chemicals and artificial fragrances, offering you a pure and nourishing grooming experience.

Currently, FaceTreats products are available exclusively through our online store. We do not have physical retail locations currently.

Yes, we offer free shipping on all orders over above $75 anywhere in the United States and Canada.

For orders below $75, we charge a flat shipping fee of $4.99 for deliveries anywhere in the United States and $9.99 to deliver anywhere in Canada.

We strive to process and ship orders promptly. Typically, your order will be shipped within 5 to 7 business days from the date it was placed. Please note that shipping times may vary depending on your location.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

Currently, we only offer shipping within the United States. We are actively exploring options for international shipping and hope to expand our reach in the future.

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please contact our customer service team within 30 days of receiving your products. We will provide instructions for returns and exchanges to ensure your satisfaction.

It is very simple and straight. Choose any product and you will see two options “One Time Purchase” and “Save and Subscribe”. Please select “Save and Subscribe” while adding it in your cart. We offer monthly/quarterly subscription which is a great way to get your product automatically after a set interval of time.

Placing an order is easy. Simply browse our products, select the items you'd like to purchase, and add them to your cart. Once you're ready to complete your order, click on the "Checkout" button, and follow the step-by-step instructions to provide your shipping and payment details.

Unfortunately, once an order has been placed and confirmed, we are unable to make changes to it. We recommend carefully reviewing your order before completing the checkout process.

Yes, we take the security of your personal information seriously. Our website uses industry-standard encryption technology to ensure that your payment information is secure and protected.

Currently, we accept orders exclusively through our website. This helps ensure the accuracy of your order and the security of your payment information.

We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as payment through PayPal for your convenience.

Yes, you will receive an order confirmation email shortly after placing your order. This email will include a summary of your order and an order number for reference.

Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery.

If you experience any difficulties or have questions during the order process, please contact our customer support team via the "Contact Us" page on our website. We're here to assist you.

We may occasionally offer promotions or discounts on bulk orders. Keep an eye on our website and subscribe to our newsletter to stay updated on any special offers.

If you need to cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are typically processed quickly, and we cannot guarantee cancellations once the order is in progress.

For any inquiries, concerns, or assistance, please visit our "Contact Us" page on the website. Our customer support team will be happy to assist you. If you have any additional questions or require further information, please don't hesitate to reach out to us.

We are here to provide you with exceptional natural grooming products and outstanding customer service.